Service without compromise

RBK Service and Support puts you first

Passionate about exceeding our customers expectations, we have successfully supported our customers with global leading RENK products since 2007. Our people at RBK who have years of experience in building successful relationships with over 1500 OEM and Aftermarket customers are our most valuable asset. This combination has resulted in years of success for our OEM customers, ensuring one of the most critical parts of their machines continues to run with zero downtime. We offer our customer’s support on the phone and email 24 hours a day, 7 days a week, 365 days a year, giving you the peace of mind that we are always available to help putting your business first.

RBK Site Surveys

We regularly visit customer sites, to review their current requirements, and provide a complete site survey service of all a customer's current bearing and spare parts requirements. This enables us to quickly and accurately identify the type of bearings and understand the application, the operating conditions and consequently the requirements moving forward.. Assisting our customers with the selection of suitable fluid film bearings for their design or application is another part of the support we offer, so they enjoy the security of knowing the correct bearings are being specified for each and every project.

RBK Aftermarket Spare Parts

Using both our electronic customer database and contractual documentation library which is continually maintained, we have access to all technical and commercial information for every RENK bearing supplied into the UK, Ireland and overseas for the last 40 years. From the unique bearing ID number, we are able to immediately identify and supply information such as operational and performance data, full bearing assembly and parts drawings, spare parts lists, and commercial proposals for full replacement bearings and any replacement spare parts.

RBK Anti-Slavery Policy

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain. 

The Company has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains. We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015. We expect the same high standards from all of our contractors, suppliers and other business partners, and as part of our contracting processes, in the coming year we will include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children, and we expect that our suppliers will hold their own suppliers to the same high standards. This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners. This policy does not form part of any employee’s contract of employment and we may amend it at any time. 

Responsibility for the policy - the Company has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it. The Company has primary and day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure they are effective in countering modern slavery. Management at all levels are responsible for ensuring those reporting to them understand and comply with this policy and are given adequate and regular training on it and the issue of modern slavery in supply chains. 

- formal representative for RENK Hannover

As the office proudly representing RENK in the UK and Ireland, we constantly strive to exceed the highest levels of support offered to customers across the last 40 years, delivering the best RENK products to all our customers from the global leader in fluid film bearings and couplings. No compromises when it comes to quality, this principle applies to every single area of RENK product. The RENK quality philosophy is the underlying theme that determines each and every one of our activities throughout our company, and as their partner, we are humbled and proud to represent them.

RBK family are here for you

Eddie Williams - OEM Sales and Technical

Nathan Williams - OEM Sales and Technical /Aftermarket

Dawn Colley - Aftermarket Sales Coordinator

Roy Walters - Administration Support

Nick / Lee - Accounts

Clare Williams - Company Secretary

Benjamin Williams - Web support / LiveChat / Intern